Client Services Engineer

Adap.tv is hiring talented Client Services Engineers, to join our venture backed startup with an exciting new product focused on the burgeoning online video market. Positions are available in our San Mateo and New York offices.

About Adap.tv

Adap.tv: Leadership and Innovation for the New World of Online Video Advertising

Adap.tv headquartered in San Mateo, CA, is transforming online video advertising with innovative technology. Through its flagship offering, Adap.tv onesource, publishers can traffic and manage online video ads in a wide range of formats. Adap.tv is at the heart of the fastest growing space in the fastest growing segment of the Web. Online video advertising is projected to grow 10X into a $4 billion dollar business in the next few years, and Adap.tv stands to be a major participant in this growth.

  1. Adap.tv is backed by Redpoint Ventures, the Gemini Israeli Fund, and Spark Capital.
  2. We are committed to solving difficult problems in emerging industries by employing creativity, innovation, and solid technical expertise.
  3. We believe in teams and teamwork. We are committed to creating an environment in which the very best people help each other grow and thrive together.
  4. We are comprised of Internet industry pioneers, academic standouts, and outstanding engineers.
  5. We offer the perks of working for a startup (stock options, significant impact, etc.) with the benefits of working for a larger, more established firm (medical, dental, vision, 401(k))
Responsibilities

As a Client Services Engineer on our team, you will be working with our business development team to drive the growth of Adap.tv. In this role, you will serve as the technical expert to clients and prospective clients. We are looking someone with a technical background, preferably with experience with Web and Flash player development in the video advertising industry. The position requires excellent technical and communication skills and familiarity with emerging Media and platforms. Our ideal candidates love learning new things, solving hard problems, and are highly motivated to deliver exceptional service while optimizing existing relationships and identifying new business opportunities. Client Services/Professional Services/Consulting experience are required.

  1. Work closely with Customers to understand their key pain points and business reasons for making use of Adap.tv’s technology.
  2. Develop, and assist Customers with the development of, Flash player integrations with Adap.tv’s onesource platform.
  3. Develop integration plug-ins to connect ad sources to the onesource platform.
  4. Troubleshoot integration issues involving HTML, Flash, JavaScript, Action Script , and other web technologies
  5. Participate in pre-sales activities (sales calls and visits)
  6. Serve as a technical point of contact for our clients
  7. Maintain an ongoing dialogue with clients to facilitate growth, gather feedback, and troubleshoot issues.
  8. Work closely with our business development and partnerships teams to provide excellent technical and functional insight
  9. Provide technical training to clients on the Adap.tv service offering
  10. Develop and maintain Adap.tv technical documentation
  11. Develop sales and account management tools as needed
Job Requirements
  1. BS in Computer Science or related field or equivalent work experience; MS a plus
  2. 5+ years experience working with web technologies including HTML, JavaScript, Action Script, Flash, XML, etc.
  3. 5+ years experience working with large, Enterprise-level customers
  4. Aptitude for and interest in mastering new applications and platforms
  5. Excellent written and verbal communication skills
  6. Strong interpersonal skills and a desire to interact with clients, executives, engineers, business analysts
  7. Familiarity with project management. PMI certification a plus
  8. Strong problem solving skills and attention to detail
  9. Open to some travel to visit clients and prospects
Compensation and Benefits
  1. Competitive salary
  2. Stock options in venture-backed company
  3. Health, Dental, and 401(k), great work environment

If this challenge is for you and you want to help drive the success of our dynamic, growing company, please submit your resumé to work@adap.tv and put “Client Services Engineer” in the subject of your email. Adap.tv is an equal opportunity employer.